Privacy policy

What we collect

When you request a visit, join the run club, or join a waitlist, we collect:

Your name and, if you're booking for someone else, their name.
Your contact details: email, phone, and preferred contact method.
The visit address and postal code you give us.
The city, service, and preferred times you select.
Any note you choose to add, and your privacy and marketing consent choices.

Please don't send detailed medical history through the website — we'll gather what's needed, with your consent, when care begins.

Why we collect it

To reply to your request and arrange a visit.
To match you with a suitable registered practitioner.
To send run club or waitlist updates, only if you opted in.

Where it's stored

Your information is stored in Canada, in Amazon Web Services' Canada (Central) region (ca-central-1). We limit who can access it to the people who need it to arrange your care.

How long we keep it

If you become a client, we keep your records as required for health services. If your request doesn't lead to a visit, we keep it for up to 24 months and then delete it, unless you ask us to remove it sooner.

Your choices

You can ask to see, correct, or delete your information, and you can unsubscribe from marketing emails at any time. Email info@javia.ca and we'll take care of it.

Who we are

Javia Inc. provides administrative and booking services. Clinical services are delivered by independent, registered health professionals. Our registered addresses are:

5603-1289 Hornby Street, Vancouver, BC
15 Mercer Street, Toronto, ON